At SOVA your phone is your key. Check in online before you travel, download the SOVA app, and walk straight to your apartment — whatever time you arrive.
Most guests are done in five minutes. Do steps 1–3 at home; steps 4 and 5 happen at the door.
Book directly on this website. You’ll receive a confirmation e-mail with your booking reference (SOVA-XXXX). Keep the e-mail address you used — it’s also your login for the app.
We e-mail you a personal check-in link. It takes about three minutes:
Install the app and log in with your booking e-mail. Allow Bluetooth and notifications — that’s how your phone talks to the locks. No internet is needed at the door.
On arrival day your digital key is activated automatically — valid for exactly the length of your stay, and for exactly the doors you need. You’ll also receive your apartment number and a short welcome guide.
Open the app and hold your phone close to the reader. It flashes green and the door unlocks.
The wall reader next to the street entrance of the building. Hold your phone flat against it.
The reader on your door handle. Hold your phone near the handle, wait for the green light, then push down.
1 — The entrance, between our neighbours
2 — The wall reader at the front door
3 — The reader on your apartment door
Check-out is until 11:00. Just close the door behind you — your digital key expires automatically. Leave used towels in the bathroom and the dishes in the dishwasher, and we’ll take care of the rest.
Staying longer than planned? Extend directly in the app or by e-mail, and your key extends with it.
Don’t worry — you’re never locked out. Try these first, then reach us 24/7.
Emergency line staffed 24/7 · WhatsApp support during the day (number follows)
Make sure Bluetooth is switched on and the SOVA app is open in the foreground. Hold your phone flat against the reader for 2–3 seconds. On iPhone, check that the app is allowed to use Bluetooth in Settings.
Keys appear from 15:00 on arrival day once online check-in is complete. Pull down to refresh. Still nothing? Check you’re logged in with the e-mail address you booked with.
Call us from any phone and we can open the door remotely after a short identity check. For long stays we can also provide a physical key fob that works on the same locks.
Your key may not be valid yet (before 15:00) or has expired (after check-out). If you think that’s wrong, call us and we’ll update it right away.
Yes. Add your companion during online check-in and they’ll receive their own key in the SOVA app on their phone.
No problem — let us know before arrival and we’ll arrange a physical key fob for you.